How to reduce appeals

[KampfHase]

To reduce the time needed to screen and answer unpopular appeals I have some comments on how this could be approached.

- PLEASE give the uploader feedback in the original screening result. Many users simply don’t get what you mean with the reject, where there is a soft area, in which direction you think the picture must be rotated. Contrast? Lacking dark or light areas? Heat haze? Where, I cannot see disturbing heat haze in my picture. I think you get me. A single word can eliminate any confusion and helps so much getting better results and reduce unnecessary appeals. I remember back in time about 10 years ago I also got positive comments in my screening results. Different times with less work load, yes, but really, any comment helps both sides.
- completely block appeals for most of the obvious reasons. Only allow the appeal option for reasons there may be need for explanation - like data errors. Many reject reasons do not need any discussion and should therefore not be appealed.

Combination of both the above suggestions could be a solution for growing appeals and give you guys more precious time to look at good pictures.

Just my two cents as an active uploader for at least 18 years with 20.000+ pictures online here.

Greetings from sunny Germany
Oliver

[Alex - Spot-This !]

- Giving feedbacks are not only very time consuming but most of all (I do it on EVERY bad info or category rejection) what we see on appeal is that even if we spent time giving a feedback, it's ignored about 90% of the time, sad but true.
- second idea is pretty interesting but we do believe that the most problematic are the appeal abusers, for which the solution is pretty simple, having a longer cooldown period after a rejected appeal. That's something we should be implementing soon.

Thanks for the suggestions though

Back to screening now

Alex

[ErwinS]

Feedback is many times given btw. But nothing is done with that. If its for instance Bad Info, most of the times screeners take the effort to make a remark which info is incorrect, only to find an appeal of the same upload.... Su uploaders do not read these mssgs very well....

[wkd001]

Another option for me would be to remove the appeal function out of the system and a direct link to the Photo Processing Forum. I had previously rejected photos accepted after asking about them in the Forum.
Also to remove the note about appealing out of the screening result email.

[PVG_Spotter]

Another option for me would be to remove the appeal function out of the system and a direct link to the Photo Processing Forum. I had previously rejected photos accepted after asking about them in the Forum.
Also to remove the note about appealing out of the screening result email.

Then the forum will be overloaded with appeals

[AKH]

My 5 cent here...and not sure if its the right place...
* a step forward to reduce rejections (and so appeals) could be to make it easier to use the database, especially when it comes to type- and sub-type search of small general aviation aircraft. I´ve spent hours to find the correct type and still got rejects because somewhere a minor sub-type was missing. Maybe this General Aviation area could be handled in a different way.
* I dont know if this is technically possibly within the screening process, but if the photo is overall ok for acceptance but a (small) mistake happend during the upload, such as forgotten to tick in a category box, could this be corrected by the screener? I dont mean major issues, such as obviouly wrong a/c types or obviously wrong category.
* as already suggested earlier (but I never saw a reply from the JP crew...), could you add a FAQ section (including General Rules, Upload Guidlenes and a (deeper) explantion of the Resaons for Reject) to the title page? Currently its a bid hidden.
Regards AKH

[WalAndPl]

I agree - I also propose to completely eliminate the time-consuming appeal process. In my opinion, shorter queue/waiting timeis a greater benefit for everyone than having appeal process with effectiveness less than 10% from uploader point of view. If the rejected photo is "repairable", what's the problem with correcting it and uploading it again instead of forcing screeners through appeal that the photo is "OK"?

Over the course of three years, my appalations have worked three or four times - only in the case of obvious screener errors. OK, I will even survive these few obvious errors, as long as I wait not 14-20 but e.g. 12-10 days for my photos to be processed

[PVG_Spotter]

I agree - I also propose to completely eliminate the time-consuming appeal process. In my opinion, shorter queue/waiting timeis a greater benefit for everyone than having appeal process with effectiveness less than 10% from uploader point of view. If the rejected photo is "repairable", what's the problem with correcting it and uploading it again instead of forcing screeners through appeal that the photo is "OK"?

Over the course of three years, my appalations have worked three or four times - only in the case of obvious screener errors. OK, I will even survive these few obvious errors, as long as I wait not 14-20 but e.g. 12-10 days for my photos to be processed

Appeal has its own meaning. When screeners do make mistakes, we as uploaders paying the cost in exchange of a shorter queue does not justify their fault, neither does it solve the problem. Having a low acceptance rate for your appeals does not prove its prevalence among others.

[Wheat]

I'm going to think outside the box, maybe instead of screeners or admins in charge of appeals, maybe a third party (someone not affiliated with jetphotos) with enough experience can give the final verdict?

[wkd001]

Then the forum will be overloaded with appeals

So, the crew can focus on the screening and the forums. Not spending times on the bunch of apparently wrong and irrelevant appeals.
Would be a lot more relevant if people would spend a lot of time on checking the quality of their photos and affording relevant information to the photos they want to upload.
Also count to ten or to twenty if you get a reject and do no press the appeal button way too fast
That would help the entire process a lot also.

[MarkLawrence]

Also count to ten or to twenty if you get a reject and do no press the appeal button way too fast
That would help the entire process a lot also.

And of course, ask in the forum before appealing as well is usually a great indicator as to whether the appeal will be successful or not.

[dlowwa]

My 5 cent here...and not sure if its the right place...
* I dont know if this is technically possibly within the screening process, but if the photo is overall ok for acceptance but a (small) mistake happend during the upload, such as forgotten to tick in a category box, could this be corrected by the screener? I dont mean major issues, such as obviouly wrong a/c types or obviously wrong category.

This is already standard. We have not regularly rejected images for wrong/missing category for many years.

Appeal has its own meaning. When screeners do make mistakes, we as uploaders paying the cost in exchange of a shorter queue does not justify their fault, neither does it solve the problem. Having a low acceptance rate for your appeals does not prove its prevalence among others.

The success rate for ALL appeals is around 10%.

The best and simplest solution will be as Alex has stated, instead of 24 hours between appeal slots it will become days or weeks.

[YSSY John]

An example from tennis game: player get chances to challenge the call by the line judge. If the challenge is valid, then the player will not be charged with the challenge. If the challenge is invalid, then the player will have one less challenge remaining.

Every player has 3 challenges in each set unless going to tiebreak, so if all opportunities are used up, then players cannot further question doubtful calls. However, they get new challenges when the game enters the next set.

I think the same logic can apply to Jetphotos. Everyone get certain quantity of appeal opportunities for a certain period of time, or based on their queue limit. Unsuccessful appeals lead to reduction in appealing opportunities until it get down to zero where no further appeals are allowed. But once this period ends, uploaders get another fresh batch of appealing opportunities.

Just my two cents.

[WILO]

“For appeals, do as the banks do when one applies for a line of credit, where they respond within 30 days.” 😁

[dlowwa]

An example from tennis game: player get chances to challenge the call by the line judge. If the challenge is valid, then the player will not be charged with the challenge. If the challenge is invalid, then the player will have one less challenge remaining.

Every player has 3 challenges in each set unless going to tiebreak, so if all opportunities are used up, then players cannot further question doubtful calls. However, they get new challenges when the game enters the next set.

I think the same logic can apply to Jetphotos. Everyone get certain quantity of appeal opportunities for a certain period of time, or based on their queue limit. Unsuccessful appeals lead to reduction in appealing opportunities until it get down to zero where no further appeals are allowed. But once this period ends, uploaders get another fresh batch of appealing opportunities.

Just my two cents.

..this is basically already how it works.