Hi Team,
in the last couple of months the majority of my rejections are "File Errors". I have absolutely no clue what I am doing wrong that these pictures are not received by your servers properly.
After upload, I am able to add a watermark on the full resolution picture. Also, in both the upload queue and the screening results email there is a thumbnail of the picture displayed correctly, so the server must have received my picture.
I am quite curious to know what is wrong on my side. I need to reupload these pictures (reuploads of the same files are always screened fine in the second try), I have to wait another ~10 days for screening, I am losing two upload slots for the reject and the reupload...
Please tell me, is there anything you know that causes this error? Here are two recent examples.
Thank you very much in advance
-Oliver
in the last couple of months the majority of my rejections are "File Errors". I have absolutely no clue what I am doing wrong that these pictures are not received by your servers properly.
After upload, I am able to add a watermark on the full resolution picture. Also, in both the upload queue and the screening results email there is a thumbnail of the picture displayed correctly, so the server must have received my picture.
I am quite curious to know what is wrong on my side. I need to reupload these pictures (reuploads of the same files are always screened fine in the second try), I have to wait another ~10 days for screening, I am losing two upload slots for the reject and the reupload...
Please tell me, is there anything you know that causes this error? Here are two recent examples.
Thank you very much in advance
-Oliver
Comment