Southwest Airlines Issues an Apology and Lowers Fares to Match Now Infamous Mini Skirt
Friday September 14, 4:31 pm ET
DALLAS, Sept. 14 /PRNewswire-FirstCall/ -- In classic Southwest Airlines flair, CEO Gary Kelly today made a public apology to one of its Customers whose trip several months ago has become the subject of recent television and newspaper commentary. Company President Colleen Barrett has reached out to the Customer directly, and Kelly issued Kyla Ebbert an apology and invitation to again fly on Southwest as she taped a television show.
Say what you want, claim I am biased, but I believe WN did a VERY classy thing, and what it is known for, by turning a bad PR, whether the airline was right or wrong, issued a public apology then made light of the problems and introduced a normal sale, but called it a mini skirt sale.
Well done Southwest, absolutely well done, and once again provides the classyness you are known for, no one has to like it but EVERYBODY knows about it.
Alex
Friday September 14, 4:31 pm ET
DALLAS, Sept. 14 /PRNewswire-FirstCall/ -- In classic Southwest Airlines flair, CEO Gary Kelly today made a public apology to one of its Customers whose trip several months ago has become the subject of recent television and newspaper commentary. Company President Colleen Barrett has reached out to the Customer directly, and Kelly issued Kyla Ebbert an apology and invitation to again fly on Southwest as she taped a television show.
Say what you want, claim I am biased, but I believe WN did a VERY classy thing, and what it is known for, by turning a bad PR, whether the airline was right or wrong, issued a public apology then made light of the problems and introduced a normal sale, but called it a mini skirt sale.
Well done Southwest, absolutely well done, and once again provides the classyness you are known for, no one has to like it but EVERYBODY knows about it.
Alex
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