Originally posted by TeeVee
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Les règles de l'aviation de base découragent de longues périodes de dur tirer vers le haut.
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Originally posted by Evan View PostWhy not? Seriously, aside from corporate lawyering hijinx, why the hell can't you have another person fly in that seat?
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Originally posted by ATLcrew View PostFor one thing, it may cause a security issue. Suppose that "other person" is on a no-fly list. Yes, TSA is supposed to catch that, but do you trust them to do so?
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what it comes down is simply capitalism run amok, aided in large part by a completely irrational protection of airlines by the govt and courts, as if somehow the biz part of an airline is somehow more special than any other. i've previously posted very well written articles on why the entire industry must fail without regulation. and while we "de-regulated" it, the undeniable fact is the protectionist policies are merely a form of soft regulation, this time dumping on the consumer.
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Originally posted by 3WE View PostActually, there is now a significant fee for most standby changes on most airlines. (Exceptions being special, high-priced, flexible fares- and your AA status, of course.) (Other exceptions include that some airlines will wave the fee if they know the weather is going to hell and it might actually be worth it to THEM to do you a no-cost favor)
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Originally posted by Evan View PostHow does that apply to THIS situation? A large part of the problem is that these personnel are NOT being trained to deal with things on a situational basis. They just give them stone cold policy, like it's some kind of card game. Another large part of the problem is that, on the management level, it IS some kind of card game.Les règles de l'aviation de base découragent de longues périodes de dur tirer vers le haut.
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Originally posted by ATLcrew View PostFor one thing, it may cause a security issue. Suppose that "other person" is on a no-fly list. Yes, TSA is supposed to catch that, but do you trust them to do so?
But is there a problem with dad calling 1-800-FLY-DELTA and saying, I really want junior who's 2 to have seat so can I buy big John a new ticket, and switch his old reservation to Junior?
The person on the phone will NOT say, "Yeah, sure, but we have to have the names right... gimme full name, age and sex and don't go switching Big John with your wife or anything- that violates security procedures."
Instead the person will say, "Forfeit Big John's original fare, pay big for a new ticket for John, AND pay big for Junior to have Johnny's former seat via a brand new reservation."
There is ZERO security difference in those two scenarios... but three total pay outs instead of one...that part sucks.Les règles de l'aviation de base découragent de longues périodes de dur tirer vers le haut.
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Originally posted by Evan View PostYes, perhaps they didn't play by the airline's one-sided rules.
So they buy tickets for Mom, Dad, and Teen. Baby doesn't need one as they can fly on the lap. Teen leaves earlier and they attempt to make Tod fly on Teen's ticket.
What was the original plan for Tod?
--- Judge what is said by the merits of what is said, not by the credentials of who said it. ---
--- Defend what you say with arguments, not by imposing your credentials ---
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Originally posted by 3WE View PostWhat are you saying here? That the procedures are emphasized so much that important fundamentals are forgotten?
Actually, what I'm saying is that the procedures are wrong. The procedure should be to assess the best course of action for the best outcome, weighing customer satisfaction and brand value against company revenue. And a would throw in a QRH table of compassion vs policy at various weights and altitudes.
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Originally posted by Gabriel View PostThey did something more than that. We have Mom, Dad, Teen, Tod (2 Y/O) and Baby (1 Y/O).
So they buy tickets for Mom, Dad, and Teen. Baby doesn't need one as they can fly on the lap. Teen leaves earlier and they attempt to make Tod fly on Teen's ticket.
What was the original plan for Tod?
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Originally posted by TeeVee View Postto sit on dad's lap.
--- Judge what is said by the merits of what is said, not by the credentials of who said it. ---
--- Defend what you say with arguments, not by imposing your credentials ---
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Originally posted by Evan View PostHow does that apply to THIS situation? A large part of the problem is that these personnel are NOT being trained to deal with things on a situational basis. They just give them stone cold policy, like it's some kind of card game. Another large part of the problem is that, on the management level, it IS some kind of card game.
My concern is that this sort of thing will lead to even more draconian "stone-cold" policies. Since kicking people off flights nowadays (regardless of fault) is turning into a national news story every time, there will likely be greater scrutiny at the gate (or even the counter). If all the is and ts aren't exactly as they should be, people in question won't even be allowed to board in the first place. That way at least nobody will be dragged off, kicked off, removed or otherwise tortured.
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Originally posted by Gabriel View PostTod can't! Tod is 2 Y/O already!!! It's illegal!!! That's the point! That's also what the agent was requesting (or requiring) them to do was illegal too.
Properly trained agents, FA's and security cost too much $.
It's very plausible that the 'agent' was willing to bend the lap rules to facilitate getting a high-paying passenger into the seat.
Add in (again), that plausible speculation that Big John never checked in. There may have been a point where the agent saw that the family was SOL and done cowboy improvisation on 1.8 vs 2.2 years old.
Also, our law officials are generally allowed to lie to facilitate 'reasonable compliance and investigation'.Les règles de l'aviation de base découragent de longues périodes de dur tirer vers le haut.
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Originally posted by ATLcrew View PostMy concern is that this sort of thing will lead to even more draconian "stone-cold" policies. Since kicking people off flights nowadays (regardless of fault) is turning into a national news story every time, there will likely be greater scrutiny at the gate (or even the counter). If all the is and ts aren't exactly as they should be, people in question won't even be allowed to board in the first place. That way at least nobody will be dragged off, kicked off, removed or otherwise tortured.
But no. Pathological adherance to policy and power-tripping authority had to prevail. I would rather see draconian pre-boarding policies than this next-level madness.
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