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NWA YOW-DTW-LAX/SFO-DTW-YOW (economy class)
I flew once with NWA and I'm sure I never will again.
The flight to LAX was ok, but included no breakfast, cold lunch, and not-that-great service.
The flight back from SFO was horrifying.
Departure from San Francisco. More or less on time, in a B757-200 with rather dirty interior. My carry-on luggage needed some time to fit. I noticed that the in-flight magazine, WorldTraveler, was from the month before.
The onboard TV was not used, hence no entertainment or flight data/map. I don't know about US carriers, but all other airlines i flew with (Lufthansa, ANA, Air Canada, KLM, and others) all turned on their TVs for entertainment and flight info, regardless domestic or international, first, business, or economy class.
Rather eventless flight to Detroit. Mediocre service. LUNCH-TIME!!! YEA...
then after an endless wait for my meal I realized there was nothing to be excited about. Here was the menu:
Old turkey on stale, cold bun -or- Old beef on stale, cold bun
An apple
Tiny bag of pretzels
Water
...that was it. There was nothing with the buns, no sauce, no seasoning, no veggies, no lettuce, no taste!
Flight continues...I busy myself with the month-old WorldTraveler.
Finally, arrival in DTW, more or less on time.
I must say, the new Northwest WorldGateway in Detroit is impressive, the only highlight of the day.
My flight segment to Ottawa was even worse.
First I receive different gate information for my flight. The departure screens said one gate and the NWA agents another. The airline reps insist that their info is newer and up-to-date. I listen to them and end up at the wrong gate with a lot of other passengers. After finally sorting out the mistake (the departure screens turned out to be correct) we get to our CRJ almost late. No apology of any sort from NWA or DTW.
After boarding the small and cramped CRJ, I find myself in a tiny seat with absolutely no legroom. The passenger beside me falls asleep and streches himself out all into my already non-existent legroom. Being the curteous person I am, I knew better than to wake him up (he never did until we were landed in YOW)
Departure from DTW...or almost.
We waited parked at the gate for 2 hours. No apology and no explanations. Later we find out we were waiting for a tug. Another hour of waiting for de-icing and take-off. Finally airbone, we were 3 hours behind schedule.
Dinner time, no dinner.
Also, no snacks, no flight info, no entertainment (no TV and month-old magazine again), and basically no service.
We received one or two beverage services for a 4 1/2 hour flight (including waiting on the ground).
Finally we arrive in YOW.
We parked on the apron, even though there were unused gates.
Dragging my carry-on across in -30C snow-storm was not fun!!!!!! The windchill almost gave my hands a frostbite.
I must say, that was a horrible experience.
NWA really have to improve their service.
NWA = North Worst Airlines
I flew once with NWA and I'm sure I never will again.
The flight to LAX was ok, but included no breakfast, cold lunch, and not-that-great service.
The flight back from SFO was horrifying.
Departure from San Francisco. More or less on time, in a B757-200 with rather dirty interior. My carry-on luggage needed some time to fit. I noticed that the in-flight magazine, WorldTraveler, was from the month before.
The onboard TV was not used, hence no entertainment or flight data/map. I don't know about US carriers, but all other airlines i flew with (Lufthansa, ANA, Air Canada, KLM, and others) all turned on their TVs for entertainment and flight info, regardless domestic or international, first, business, or economy class.
Rather eventless flight to Detroit. Mediocre service. LUNCH-TIME!!! YEA...
then after an endless wait for my meal I realized there was nothing to be excited about. Here was the menu:
Old turkey on stale, cold bun -or- Old beef on stale, cold bun
An apple
Tiny bag of pretzels
Water
...that was it. There was nothing with the buns, no sauce, no seasoning, no veggies, no lettuce, no taste!
Flight continues...I busy myself with the month-old WorldTraveler.
Finally, arrival in DTW, more or less on time.
I must say, the new Northwest WorldGateway in Detroit is impressive, the only highlight of the day.
My flight segment to Ottawa was even worse.
First I receive different gate information for my flight. The departure screens said one gate and the NWA agents another. The airline reps insist that their info is newer and up-to-date. I listen to them and end up at the wrong gate with a lot of other passengers. After finally sorting out the mistake (the departure screens turned out to be correct) we get to our CRJ almost late. No apology of any sort from NWA or DTW.
After boarding the small and cramped CRJ, I find myself in a tiny seat with absolutely no legroom. The passenger beside me falls asleep and streches himself out all into my already non-existent legroom. Being the curteous person I am, I knew better than to wake him up (he never did until we were landed in YOW)
Departure from DTW...or almost.
We waited parked at the gate for 2 hours. No apology and no explanations. Later we find out we were waiting for a tug. Another hour of waiting for de-icing and take-off. Finally airbone, we were 3 hours behind schedule.
Dinner time, no dinner.
Also, no snacks, no flight info, no entertainment (no TV and month-old magazine again), and basically no service.
We received one or two beverage services for a 4 1/2 hour flight (including waiting on the ground).
Finally we arrive in YOW.
We parked on the apron, even though there were unused gates.
Dragging my carry-on across in -30C snow-storm was not fun!!!!!! The windchill almost gave my hands a frostbite.
I must say, that was a horrible experience.
NWA really have to improve their service.
NWA = North Worst Airlines
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