Well, for me, today would be it. I was down in Seattle for surgery, and I was still in pain when we went to board the flight. My mom asked for a bulkhead seat, and apparently the bulkhead seats were all sold out. The very kind CSA kind upgraded my mom and I free of charge to first class, row 1. That improved my day. As other people have said, the employees on the ground can make or break the experience before you leave the ground.
What are your experiences?
What are your experiences?
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