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LHR-JFK.Welcome to hell, courtesy of American.....

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  • LHR-JFK.Welcome to hell, courtesy of American.....

    Hey people, i didnt end up going to Honolulu, becuase of damn work.
    Had to deliver a chip to the office in New York.
    Here it is !!

    Airline - American Airlines
    Scheduled Take-off - 10:30
    Landing - 13:35
    Actual Take off - 10:43
    Actual Landing - 14:02
    Equipment - Boeing 777-200
    Flight Number - AA105
    Class - Economy
    Seat - 39A

    My Chauffeur dropped me off at the airport at 08:30. Check-in was pretty full up, most people english going on holiday to New York. I got to the front, and was pushed out of the way (litteraly) by a fat guy trying to find his bags and check-in desk, who was followed by his family, and another family. The complained to the desk agent, who told me to wait, while he served the fat guys family (who still hadnt found their bags). Meanwhile the family who where following the fat guys family got to the check-in desk i was going to use instead, and they wasted 10 minutes, only to find out they wernt flying with American Airlines.
    Check-in was COMPLETE and Utter chaos.
    When i finally got to a check-in desk, at 09:13am, i put my bag on the scales, and it got checked in, and i was handed a seat by the checkin agent, who hadnt said anything apart from, Your flying with american?
    Security at least had a bit of oomph about them, trying to get passengers who were late through first, and trying to go as fast as possible.
    After i got through security (09:35) i had to run to my gate as it was closing VERY soon.
    Got to the gate, and the gate agent told me to hurry, and told me i was lucky.Got on board, flight was almost COMPLETELY empty. Flight attendant asked me where everyone was...
    I could only smile and say "still at check-in probably"
    She gave a confused look. then changed it to a VERY dirty look...then said "Your seats down there on the right".
    I walked down the aisle to find my seats. Found it eventually (the seat number stickers were missing) . Got as comfortable as possible in this horrible seat, when a flight attendant came over, looked at me like i was something you would step in, and said "Sorry sir, cant sit there"
    "Why?" i replied, "If you have not looked already sir, there is no lifejacket, and no sorry sir you cannot move over because this seat has no lifejacket either"
    I looked at her, gave a TINY smile, looked under both seats, and said "Wow,your right"
    She couldent really believe it, and replied "Umm...Would you care to follow me sir"
    I got all my things and was told to wait in the rear galley.
    I watched all the wierd and wonderful people board, i saw the fat guy from check-in, and i saw someone sit in the seat that i had just been moved from. The same f/a approached him and told him to stand next to me. I got chatting to him, he was on his way to Sao Paulo.
    Eventually the crew told me to sit where i was originally ment to sit, but for Pushback and take-off only.
    So i went back, and got as comfortable as possible again, when ANOTHER f/a approached me and asked if i wanted to move...
    In my mind i was saying "ARE YOU TAKING THE F***ING P**S !!??", but what i actually said was "No im cool here thanks" and turned to look out of the window. Untill take-off nothing really happened. We lifted off a little late. After about 25 minutes, the crew actually got up,and did something useful !! I was waiting for them to come over to me for about 40 minutes. And eventually they did, and i got moved 1 row behind to 40A.
    I took them just over 55 minutes to realise that it was empty. When i sat in my "new" seat, which was probably older than my original one, the crew came around with a drink service. Normal non-alcoholic service. After that came a food service. First the special meals, e.g - Vegeterian, Non-dairy.
    Then came the food for the rest of the cabin, Lasagne or Chicken.
    It was pretty damn disgusting, adding to the other "unusual" smells hovering around the cabin. About 40 minutes after the worst airline food...ever...the crew cleared up the trays, and then when they had finished that, a kid in 38E threw up all over the seats in front, even thought he held a sick bag in front of him. Crew didnt come and investigate for, it must have been about 15 minutes. All passengers in 38 C,D,F,G and 37 C,D,E,F,G were told to move. The kid sat there, next to his mother for about 25 minutes before a flight attendant came to his rescue, and gave him....a TINY bottle of water. He took a sip, and threw up a little bit more. 2 f/a's stood on either side,watching as a "river" of vomit ever so slowly made its way forward,and forward. The crew, overreacted alot by asking over the P/A if there was a doctor on board, and of course, like on the movies, there actually was. There was nothing he could do of course but just said try to get some sleep and drink lots of water. Eventually 2 f/a's, who were both about 18, reluctantly got down and put paper towels on the vomit, while they were both heaving.
    All princess flight attendants on AA today i guess. A passenger at the back got a bottle of perfume that she had purchased in the duty free and sprayed quite alot of it on to the paper towels. She was asked to move away from it by a f/a.
    For the remainder of the flight, everyone had to try and stay comfortable, with a VERY strong smell of vomit lingering around the cabin. A flight attendant came storming through the curtain, and deliberately embarrased a young f/a who was trying (and failing) to keep the situation under control, "becuase business class pax have been complaining".
    The Older f/a, turned, smiled at a little girl who was covering her nose with her shirt, and walked off without another word, while the younger f/a turned and stropped off into the rear galley. The rest of the flight was uneventful. Most passengers turned down the second meal service, including me.
    I had a coffee, but didnt finish it, it was bitter and horrible.
    The crew Struggled to get any sort of service to people in seats between rows 37-35, in seats A-B. No words from the cockpit since before the first meal service. We started descent quite soon before landing. Touchdown was hard, and used almost full length on runway. No apology from crew about incident in the air. All passengers in seats 39 to the back of the plane, in seats A,B had to go through the rear galley and go down the other side of the plane to exit. The poor people in seats 37-35 a,b had to wait for about another 15 minutes after us to leave, while the "cleaners" tried to clear up the mess. While leaving the plane, got a friendly goodbye from the first officer, but nothing to be heard from any of the 4 F/A's by the door, who i heard say "Were sure to get chewed up for this..."
    I collected my bags, which added another 35 minutes and headed off to Manhatten (spelt wrong i think).

    Worst flight EVER...

    Thanks American
    Ratings :
    Crew - 1.5/10
    Food - 1/10
    Aircraft condition - 5.5/10
    Puctuality - 8/10

    Overall i will give AA a 4.5/10

  • #2
    and of course not biased at all considering your nickname.

    i don't buy your seating story. if the flight was almost completely empty, why not just move to an empty seat? no f/a will stop you from doing so, unless you're trying to upgrade.

    sounds like you just don't like aa, which is understandable.

    Comment


    • #3
      Sorry thats a mistake...

      the plane was completely empty ...when i boarded...everyone was still stuck at check-in and security....it was utter chaos...but everyone got on board eventually....

      And trust me ... this crew were like nothing you've ever seen before...

      Comment


      • #4
        JFK-LHR. With British Airways.

        Airline - British Airways
        Scheduled lift off - 19:40
        Landing - 07:50
        Actual lift off - 20:23
        Actual Landing - 07:50
        Equipment - Boeing 747-400
        Class - World Traveller
        Seat - 49K
        Flight Number - BA176

        Still a little jetlagged, i walked up to the check-in counter and checked in.
        Got seat 49G but asked for a window seat and it got changed to 49K.
        Check-in NO WHERE near as messed up as AA at LHR.
        Security also NO WHERE near as packed and chaotic as LHR.
        Walked on to my gate, and watched this beauty get ready for her return flight. At 19:15, the gate agent hurriedly tried to get everyone on board, but she didnt manage and our aircraft missed its slot.
        On board we were welcomed by a very kind crew, and shown to our seats. During the delay, Water and Mild curry peanuts were given out.
        We pushed back late and taxiied to the runway. VERY turbulent take-off but smoothed out after we got through clouds. After take-off i switched on my PTV and started to watch Law abiding citizen. After about 45 minutes a drink service appeared, and i got a coke "with ice and a slice".
        Then that was followed by a food service. Special meals were again served first like on AA. Then the other meals service for the rest of the passengers. Chicken Tikka Masala or Pasta. I got the pasta.
        It came with Mini bread-roll, butter, garlic bread, and a fair-trade chocolate bar. While eating i watched Everybody hates chris, and two and a half men. The tray tables where then cleared away. I relaxed and fell asleep for a little while. I awoke at 05:30 am, and was offered breakfast.
        It consisted of:
        2 pancakes with maple syrup and Berries, with a chocolate croissant and orange juice. It was amazing !!
        After that i turned on my PTV and watched some My name is Earl.
        Descent was smooth, some lovely views of the country side.
        Touchdown was hard and again used almost all of the runway.
        Parked up at T5 and disembarked. Goodbye from crew who looked worn out, and i headed through passport control and collected my bag.
        I headed home around an hour and 10 minutes after landing.

        Good flight with BA.

        Ratings :
        Crew - 6/10 - didnt see them much
        Food - 10/10 - Excellent
        Aircraft Condition - 7/10 - rather old.
        IFE - 9.5/10 - Good and easy to navigate.

        Dont know why AA are even a member of OneWorld when they have competition like BA in it....

        Comment


        • #5
          Seems like AA can rarely do a good job on international long hauls, all reviews I've seen so far are getting progressively on the worse side. While I don't agree with you that the cabin crew should apologize for some passenger throwing up, I do think they should have done a better job of taking care of the mess, instead of just throwing paper towels and trying to mask the smell with perfume. Granted, it's not what one would normally expect to do on a flight but I'm sure they know it is something that can happen on any flight.

          Good to read about the meals on BA, looks like they were delicious.

          Comment


          • #6
            good flight report....seems like every1s bashing aa....dont blame them. Lol,funny story that i encountered(probably spelled wrong) with perfume too.... On a cactus flight from philly to las vegas in a 757 and someone freaking farted during the flight and it smelled terrible!!!but some idiot covered it up with perfume and it smelled TERRIBLE!!!
            August 29th will be the worst day of the year.

            Comment


            • #7
              Worst flight

              No wonder the poor kid chundered all over the seat, if you said the food was disgusting.

              And I bet the F/A was expecting the doctor to have a magic tablet or something to cure airsickness, while the doctor was probably thinking something like "feed him crap food, this will happen, I would probably feel the same too. If I ate that crap".

              My Stuff on The Web

              http://www.ryanhothersall.net/

              Comment


              • #8
                Said it before......will say it again......

                I will NEVER fly AA again, followed closely by United. Too many crap experiences. Why is it that US carriers flight staff seem to think that they're doing you a favour by carrying you ? Come to think of it, BA aren't that much better.

                So....for transatlantic I'll use Virgin premium, Caribbean I'll use Thomson Airways premium and for long haul flights eastwards I'll use any Asian or Arab airline (quite like Thai but their 747's don't have seatback IFE in economy, they do have 34" seat pitch though).
                Flew Etihad business class to Bangkok via Abu Dhabi last year. Absolutely bloody superb, simply cannot fault them. Holiday for 2 in Phuket for 2 weeks in a 4 star hotel in Patong, business class Etihad to Bangkok, Bangkok Airways boutique airline to/from Phuket (they have their own lounges), airport transfers by taxi all for 4,200. Sounds a lot of cash but we got a lot of service for it.
                Last edited by brianw999; 2010-03-18, 11:16.
                If it 'ain't broken........ Don't try to mend it !

                Comment


                • #9
                  Originally posted by brianw999 View Post
                  Said it before......will say it again......

                  I will NEVER fly AA again, followed closely by United. Too many crap experiences. Why is it that US carriers flight staff seem to think that they're doing you a favour by carrying you ? Come to think of it, BA aren't that much better.

                  So....for transatlantic I'll use Virgin premium, Caribbean I'll use Thomson Airways premium and for long haul flights eastwards I'll use any Asian or Arab airline (quite like Thai but their 747's don't have seatback IFE in economy, they do have 34" seat pitch though).
                  Flew Etihad business class to Bangkok via Abu Dhabi last year. Absolutely bloody superb, simply cannot fault them. Holiday for 2 in Phuket for 2 weeks in a 4 star hotel in Patong, business class Etihad to Bangkok, Bangkok Airways boutique airline to/from Phuket (they have their own lounges), airport transfers by taxi all for 4,200. Sounds a lot of cash but we got a lot of service for it.
                  Yeah i heard about your bad experience on United. I think United are quite a good airline, im very high up in the Mileage Plus side of things, and my Girlfriend works for them. I dont think you can really compare the likes of AA with UA,CO,DL etc...
                  Tramsatlantic i mostly use UA for any of the americas and pacific. For the rest of the world, i would use Star Alliance members, eg - Bmi for Europe, EgyptAir for Africa, Asiana for Asia.

                  Comment


                  • #10
                    I'm not a fan of AA, either. The only reason I fly them here in the U S is because of my Asia Miles I get when I fly with them. Anything that helps me get an upgrade on Cathay Pacific to Hong Kong and beyond I'm happy with. As a side note, when I flew with Cathay Pacific from SFO to HKG on my birthday, I was upgraded from Business class to First Class. I loved it!

                    Comment


                    • #11
                      nice review, have been on AA domestic but not in a hurry to do international with them.
                      Airlines: XT,KL,SN,ACA,DL,AF,TV,SN,OS,LX,WA,NW,FI,US,AW,CO,OH,OO,9W,AA,AE,FL,B6

                      Aircraft:AT4,B763,B734,A321,B743,FRJ,B763ER,B772,A343,B733,F70,MD80,AR8,A319,CRJ,F50,D10,D95,A333,B752,B762,ERD,B764,CR9,B77W,AB6,ATR,B717,E190

                      Airports: ANR,AMS,ATL,BRU,ATH,JFK,LGA,GSP,CDG,FCO,EWR,FAO,VIE,ZRH,MEM,DTW,KEF,PHL,CLT,IAH,MIA,JAX

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