1- Hawaiian Airlines- 94.9
2- ATA Airlines- 87.6
3- Skywest Airlines- 87.1
4- jetBlue Airways- 86.9
5- Air Tran Airways- 86.3
6- Atlantic Southeast Airlines- 86.1
7- Comair- 85.3
8- United Airlines- 85.1
9- Alaska Airlines- 84.9
10- Northwest Airlines- 84.8
11- US Airways- 84.2
12- Delta Airlines- 83.0
13- American Airlines- 82.9
14- Southwest Airlines- 82.0
15- Atlantic Coast Airlines- 79.7
16- ExpressJet Airlines- 79.5
17- American Eagle Airlines- 78.7
18- Continental Airlines- 78.6
19- America West Airlines- 76.9
Mishandled Baggage (per 1000 pax)
1- jetBlue Airways- 2.51
2- Alaska Airlines- 2.73
3- AirTran Airways- 2.75
4- Continental Airlines- 2.89
5- Hawaiian Airlines- 2.89
6- United Airlines- 2.96
7- Southwest Airlines- 2.98
8- Delta Airlines- 3.05
9- America West Airlines- 3.07
10- Northwest Airlines- 3.17
11- ATA Airlines- 3.21
12- American Airlines- 3.49
13- US Airways- 4.01
14- Expressjet Airlines- 4.43
15- American Eagle Airlines- 6.56
16- Comair- 7.88
17- Skywest Airlines- 7.97
18- Atlantic Coast Airlines- 9.81
19- Atlantic Southeast Airlines- 10.27
Consumer Complaints
COMPLAINTS
SYSTEMWIDE PER 100,000
RANK AIRLINE COMPLAINTS ENPLANEMENTS ENPLANEMENTS
1 JETBLUE AIRWAYS 0 989,971 0.00
2 EXPRESSJET AIRLINES 1 1,122,815 0.09
3 ATLANTIC SOUTHEAST AIRLINES 1 817,466 0.12
4 SOUTHWEST AIRLINES 15 7,122,146 0.21
5 AMERICAN EAGLE AIRLINES 5 1,204,268 0.42
6 HAWAIIAN AIRLINES 2 466,457 0.43
7 ALASKA AIRLINES 6 1,290,566 0.46
8 SKYWEST AIRLINES 6 981,777 0.61
9 ATA AIRLINES 6 927,197 0.65
10 DELTA AIR LINES 49 7,324,615 0.67
11 AMERICAN AIRLINES 60 7,733,056 0.78
12 UNITED AIRLINES 49 5,878,403 0.83
13 NORTHWEST AIRLINES 41 4,565,464 0.90
14 CONTINENTAL AIRLINES 32 3,493,343 0.92
15 COMAIR 11 1,056,456 1.04
16 US AIRWAYS 41 3,815,938 1.07
17 ATLANTIC COAST AIRLINES 8 719,013 1.11
18 AMERICA WEST AIRLINES 21 1,735,841 1.21
19 AIRTRAN AIRWAYS 16 1,156,263 1.38
Well there ya have it
2- ATA Airlines- 87.6
3- Skywest Airlines- 87.1
4- jetBlue Airways- 86.9
5- Air Tran Airways- 86.3
6- Atlantic Southeast Airlines- 86.1
7- Comair- 85.3
8- United Airlines- 85.1
9- Alaska Airlines- 84.9
10- Northwest Airlines- 84.8
11- US Airways- 84.2
12- Delta Airlines- 83.0
13- American Airlines- 82.9
14- Southwest Airlines- 82.0
15- Atlantic Coast Airlines- 79.7
16- ExpressJet Airlines- 79.5
17- American Eagle Airlines- 78.7
18- Continental Airlines- 78.6
19- America West Airlines- 76.9
Mishandled Baggage (per 1000 pax)
1- jetBlue Airways- 2.51
2- Alaska Airlines- 2.73
3- AirTran Airways- 2.75
4- Continental Airlines- 2.89
5- Hawaiian Airlines- 2.89
6- United Airlines- 2.96
7- Southwest Airlines- 2.98
8- Delta Airlines- 3.05
9- America West Airlines- 3.07
10- Northwest Airlines- 3.17
11- ATA Airlines- 3.21
12- American Airlines- 3.49
13- US Airways- 4.01
14- Expressjet Airlines- 4.43
15- American Eagle Airlines- 6.56
16- Comair- 7.88
17- Skywest Airlines- 7.97
18- Atlantic Coast Airlines- 9.81
19- Atlantic Southeast Airlines- 10.27
Consumer Complaints
COMPLAINTS
SYSTEMWIDE PER 100,000
RANK AIRLINE COMPLAINTS ENPLANEMENTS ENPLANEMENTS
1 JETBLUE AIRWAYS 0 989,971 0.00
2 EXPRESSJET AIRLINES 1 1,122,815 0.09
3 ATLANTIC SOUTHEAST AIRLINES 1 817,466 0.12
4 SOUTHWEST AIRLINES 15 7,122,146 0.21
5 AMERICAN EAGLE AIRLINES 5 1,204,268 0.42
6 HAWAIIAN AIRLINES 2 466,457 0.43
7 ALASKA AIRLINES 6 1,290,566 0.46
8 SKYWEST AIRLINES 6 981,777 0.61
9 ATA AIRLINES 6 927,197 0.65
10 DELTA AIR LINES 49 7,324,615 0.67
11 AMERICAN AIRLINES 60 7,733,056 0.78
12 UNITED AIRLINES 49 5,878,403 0.83
13 NORTHWEST AIRLINES 41 4,565,464 0.90
14 CONTINENTAL AIRLINES 32 3,493,343 0.92
15 COMAIR 11 1,056,456 1.04
16 US AIRWAYS 41 3,815,938 1.07
17 ATLANTIC COAST AIRLINES 8 719,013 1.11
18 AMERICA WEST AIRLINES 21 1,735,841 1.21
19 AIRTRAN AIRWAYS 16 1,156,263 1.38
Well there ya have it
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