Wow... assaulting passengers doesn't "reflect their values"? If the bar were set any lower, it would be lying on the floor.
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...airlines generally have not been good at screening for the best talent and screening out people who are not good at customer service...
Who'd want to do customer service for an airline? The 'commitment' to customer service is
Lip service only. There is no 'service' in the system.
The simple fact that you usually get no apology for lateness is a reflection of total burnout.
Oh geez, I guess they need us to get this crew out, eff it, well pull some poor schmuck off.
Plus the abuse from shitty passengers you get even when you do things right.Les règles de l'aviation de base découragent de longues périodes de dur tirer vers le haut.
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- Can I have some ice for my soda?
- Um, yes, but I would have to charge you for it.
- What? Are you charging for ice?
- Yes, ice is part of our Business, er, Economy Plus service.
- But the ice will melt anyway. You are not going to make any revenue on that piece of ice. Instead of throwing it down the drain, why don't you just put it in my cap? And it is very hot in this seat. Look how I am sweating!!!
- Yes, I am very sorry for that. But there's nothing I can do for you, unless you are willing to pay for it.
Something very similar to that happened to me last Sunday, with United, twice...
--- Judge what is said by the merits of what is said, not by the credentials of who said it. ---
--- Defend what you say with arguments, not by imposing your credentials ---
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Originally posted by 3WE View PostNot giving you 'pathological', Evan.
Who'd want to do customer service for an airline?
b) People who did develop useful skills but can't find employment with those skills due to a rigged and under-regulated economy. Shaken out professionals, essentially.
c) People who are working toward a greater goal, such as people in the arts, who need a second job for steady income in the meantime.
d) Immigrants without higher education who cannot access the higher job market, or those with higher education who run up against embedded racism.
e) People who have developed mental or physical disabiities that prevent them from working at a better job.
f) People who lost their jobs and careers due to criminal convictions, drug and alcohol dependencies, serious behavioral issues or impropriety.
I think we are mostly seeing a) and f) here with a bit of e) thrown in as well.
But any of these people can reach their breaking point. There is a way to train people to recognize this and not react stupidly and to screen out those who can't be trained. It costs money though, money that could be propping up the quarterlies as profits instead...
We are trapped in the age of short term mentality. It forces people into stressful situations, and breeds a certain pathology.
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So, let's talk about Microsoft...
My company paid them some really good money for Windows and Office 365...but there was a problem...so I had to pause for an hour and on company time do a major (albeit routine) upgrade...(We're paying for software that helps productivity, right?).
The update completes and major major problems. Half my stuff isn't working half the time. (Most of my old fashioned non 365 non cloud stuff is working).
Now, lets look at the last 10 years....how many hours did my company pay me to do MS updates and security patches? How many hours has my company paid me to search out hidden functions that were so much more intuitive in Word Perfect or Lotus 123, or Harvard Graphics? How many previous crashes?
And the new 365 stuff- when it IS working, there's all sorts of extra 20 second delays while it checks in with Big Brother, and extra clicks, and things that weren't broken that were fixed and things that were working removed, yada yada yada.
It's a downright crime that we pay money for crappy, inefficient software that we have to fix- and which sometimes 'blows up' your machine.Les règles de l'aviation de base découragent de longues périodes de dur tirer vers le haut.
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Originally posted by Gabriel View Post- Can I have some ice for my soda?
- Um, yes, but I would have to charge you for it.
- What? Are you charging for ice?
- Yes, ice is part of our Business, er, Economy Plus service.
- But the ice will melt anyway. You are not going to make any revenue on that piece of ice. Instead of throwing it down the drain, why don't you just put it in my cap? And it is very hot in this seat. Look how I am sweating!!!
- Yes, I am very sorry for that. But there's nothing I can do for you, unless you are willing to pay for it.
Something very similar to that happened to me last Sunday, with United, twice...Les règles de l'aviation de base découragent de longues périodes de dur tirer vers le haut.
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wow. just wow. i cannot understand how that muther effer wasn't arrested and charged with assault! can you imagine if a pax pushed an airline employee to the ground knocking them out?!?!?!?! pax get arrested for simply not listening to some horsecrap about sitting down but airline employees get to assault us. yeah, we're on a good path.
as for the quality of the employees, with the salaries they are being paid they should be demanding better people. one major airline in miami pays its counter agents 60k per year. not too shabby for a job that involves handing out tickets and tagging bags....
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Originally posted by TeeVee View Posti cannot understand how that muther effer wasn't arrested and charged with assault!
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Originally posted by elaw View Post...because the lawsuit was just filed, which resulted in release of the video, which is pretty much what makes the story.
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Originally posted by 3WE View PostWhy the unclear code language? Have you hired TeeVee and are keeping quiet since there are legal proceedings under way? I got a beer that says you were trying to weasel your way up into 'second class' and talking about your height.
--- Judge what is said by the merits of what is said, not by the credentials of who said it. ---
--- Defend what you say with arguments, not by imposing your credentials ---
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Originally posted by Evan View Post- Yes, I am very sorry for that. But there's nothing I can do for you, unless you are willing to pay for it.
If they let Gabe in the exit seat- the crazy tall dude who DID pay for the other special seat(s), is now going to be cheated (and may get REAL ugly about it about it, and post on FB and twitter and have a friend in the media who makes the story go viral).
(See the problem?)
I though you flew a good bit too?
Ever see someone pissed off because they are checking roll-aboard bags for free at the gate AFTER another customer paid $25.00 to leave of his roll-aboard bag at the check in counter?
Not really fair either, is it?
And yes, I have witnessed this.
(And again, it is the SYSTEM screwing over the dude who didn't know he could get off free by volunteering to gate check his bag)...not the poor gate agent who has to 'fix' this crap several times a day...could drive someone to be downright bitchy.Les règles de l'aviation de base découragent de longues périodes de dur tirer vers le haut.
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