Originally posted by 3WE
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But the real concern is not just whether Untied has spares in place, but whether they have a plan in place. Spares are rather useless if no one put them in the air. If Untied has a plan to deal with this sort of situation, it certainly didn't go to plan.
Furthermore, Untied is part of the Galactic Empire—I'm sorry, Star Alliance—, in which they have an ally named Air Canada. A Star Alliance member airline should be willing to help a brother out, you would think. If it came to that. Which it shouldn't have.
Anyway, if your recent first-class upgrade flight had been followed by this one, and you spent 14 hours in a Y-class child-restraining-seat wedged between two other slightly obese and increasingly restless victims, clinging to your papery airplane blanket for warmth and wondering if United had simply decided to write off the aircraft and let it rust in place, your customer loyalty honeymoon may have ended before the frozen sunrise.
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