Thread title may be sarcastic.
This is mostly a US carrier deal.
I THINK, they do a slightly better job...at least I have seen them make some apologies when things go awry.
And they seem to make SOME effort to make the cattle-car-one-class experience at least a tad enjoyable.
And, hey, don't we all love FREE BAGGAGE!
Now for the bad part:
They used to be low cost.
For a while, they were (not_oddly) roughly $25.00 more than the competition (can you say, "not-so-free" suitcases).
And now, it seems they are often a good bit MORE expensive than the competition...often times the magical $100 bucks that makes my corporate travel agent website flag me as naughty for not getting a cheaper flight...
They 'overbook' much like everyone else, weather and breakdowns cause cancellations and screw overs much like everyone else...zero penalty if THEY change the schedule...if YOU change the schedule, there's some $ involved (sooner or later).
Thought it might be fun to have a little compare contrast of the Much-Luved WN vs. the Legacies and forumites could post stories of greatness and/or crappiness.
I do find their liveries to be kind of nasty-coloured.