Originally posted by Evan
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Sorry, all-caps doesn't make an issue any more important.
I agree 100% about airlines being a near-monopoly. I read an article recently where the author pointed out that one of the rationales for deregulation was that it didn't make sense for a small group of people (the CAB) to be deciding everything about how airlines run, yet now you have just a handful of CEOs doing that. And I think it's had a significant impact, particularly on customer service and IMHO there's a potential for it to impact safety.
But also in my opinion the case for ticketing-computer failures causing severe harm to people is pretty weak. Dislike the numbers all you want, but I suspect the improvements you propose will make about a 0.1% difference on the odds of the average flier making or missing his/her flight on any given airline on any given day. I'd rather see the money spent on safety improvements that would make a difference in the odds of the average flier *surviving* the flight. Or even just to make some peanuts available...
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