speaking of airline asshole-ness, remember the report i gave you all about the pilot doing marketing announcements during flight? well the douchebags at aa finally responded. here is their response, word for word:
Thank you for your e-mail to Customer Relations at American Airlines.
We are deeply sorry that you were upset by the marketing campaign made by the Captain aboard flight 602 on September 28, 2018.
Our credit card partners offer great benefits like frequent flier miles and special promotions that we want you to know about, but I'm sorry our crew announcements were disruptive to you. I've shared your feedback with our Vice President of Flight and Marketing Department to ensure we continue to learn from the voices of our customers.
Mr. ?, we value your long-standing loyalty and support and are eager to continue the relationship we have enjoyed over the years. Please be assured we are all working hard to provide the high quality service you have every right to expect when traveling on American.
Sincerely,
Donna Rill
Customer Relations
American Airlines
So, today, I filed a complaint with the FAA.
let's see what if anything come of it...
Thank you for your e-mail to Customer Relations at American Airlines.
We are deeply sorry that you were upset by the marketing campaign made by the Captain aboard flight 602 on September 28, 2018.
Our credit card partners offer great benefits like frequent flier miles and special promotions that we want you to know about, but I'm sorry our crew announcements were disruptive to you. I've shared your feedback with our Vice President of Flight and Marketing Department to ensure we continue to learn from the voices of our customers.
Mr. ?, we value your long-standing loyalty and support and are eager to continue the relationship we have enjoyed over the years. Please be assured we are all working hard to provide the high quality service you have every right to expect when traveling on American.
Sincerely,
Donna Rill
Customer Relations
American Airlines
So, today, I filed a complaint with the FAA.
let's see what if anything come of it...
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